The appealing, cultivated manner of your staff is a decisive factor in the success of your airline company. From the moment passengers arrive at the airport, personnel at check-in and in the VIP lounge represent the service culture of your airline. With each new day your staff must be ready to meet the individual needs and high expectations of your international passengers.
Only by understanding the manners, traditions and values of each passenger can you satisfy the demands of an international clientele with high-quality service and a charming smile ― even when time is tight.
Using a check list of service standards adapted specifically to your company, I introduce your employees to the forms of address appropriate to both country and target group. I expand their service knowledge and achieve heightened customer awareness through individual liaison at check-in and in the VIP lounge. The whole team will be aiming for more efficient organization, a structured working dynamic, excellent quality of service and professional performance tailored to the individual passenger.