Satisfied patients make you more successful, and this provides the basis for utilising further services. In my work, the doctor and their team are at the heart in order to specifically combine professional methods of treatment with service-oriented behaviour.

Frequently patients are hardly in a position to assess the qualified service provided by the doctor and define their trust solely on the basis of the considerateness and personal attention in the practice. An individual link to each patient and their needs is therefore essential.

I accompany you in the practice to draw up a detailed as-is analysis. This is the basis for a tailor-made training strategy which is designed for each individual member of staff in your practice. Through our experience, discussion analyses and practical presentations, we will together deploy your staff in the ideal way to deal with the patients.