My consulting service is based on the conviction that economic success in the services sector is decisively influenced by the quality of the staff.

Quality goes far beyond specialist expertise: Each member of staff – irrespective of their level in the hierarchy – must represent their company and its product range convincingly. This starts with what they feel inside and extends to their outward appearance.

Optimum personnel development and post-experience training for employees must consequently strive to achieve the ideal balance between great professional expertise, a convincing personality and a passion for the work.

Staff will only match up to this all-embracing quality requirement if they identify emotionally with the corporate philosophy and the firm itself. I see achieving this goal as my core competence.