Quality management means systematically endeavouring to maintain the quality standard achieved or increasing the quality level. Organisation, procedures and results are regularly documented, evaluated and, if necessary, modified in accordance with particular standardised specifications. Here, quality relates both to the marketed products and services and to the companyʼs internal processes and thus defines the yardstick by which the company and its staff are measured.
Successful quality management prevents inefficient procedures, insufficient customer orientation, and loss of quality, customers and turnover. A decisive key to the positive effect of constant quality control lies in the increased motivation of both management and staff. As a result of this, communication problems are reduced, responsibilities are clearly assigned and disagreements within the team – and consequently, loss of quality – are avoided.
The aim of my consulting is to make my clientsʼ current performance level clear to them, to define attainable standards, and to achieve a higher constant level of performance through structural and procedural changes.
To achieve this aim I offer the following step-by-step plan:
- Implementation and presentation of a detailed as-is analysis of all departments
- Identification of deficits in services and products
- Definition of new objectives, standards and procedures
- Provision of information and motivation for all hierarchical levels
- Introduction and training in theory and practice
- Automation of control processes in order to eliminate deviations from the specifications
Clear definitions, short decision paths and efficient performance checks, together with highly motivated staff, are the decisive requirements for a company to position itself on the market alongside its many competitors.